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Available Positions

Posted 12/12/17

SUNY GENESEO: Assistant General Manager of Big Tree Inn

Title: Assistant General Manager
Employment Type: Full-Time
Compensation: Based on experience and education
Company: Big Tree Inn – Geneseo
Location: Main Street Geneseo, NY 14454

Summary of Job Description: Assists the General Manager in managing all areas of the business in order to achieve a friendly atmosphere of superior guest service and product quality. Strong catering focus on developing sales opportunities and securing business. The incumbent identifies potential business opportunities, pursues viable leads, books business, maintains client relationships and oversees the actual event. The AGM plans new promotions and initiatives, and contributes to business development; work closely with staff to identify and manage internal Big Tree Inn events. Special emphasis is placed on accommodating guest preferences, flexibility with work assignments, efficiency, quality, and social demeanor that contributes to a hospitable environment.

Essential Duties and Responsibilities include the following. Other duties may be assigned.


  • Adheres to all rules, regulations, and policies of the Big Tree Inn
  • Utilizes computer systems in ordering and inventory control. Assists with ordering of liquor, beer and wine. Responsible for food and beverage inventory – completing purchase orders and receiving. Maintains par stocks of all applicable items
  • Maintains accuracy of POS data and system operability
  • Attends financial forecasting meetings
  • Investigates and resolves customer concerns as they arise
  • Complies with all health and safety regulations; including TIPS and Servsafe
  • Works with Chef to determine schedule and methods for maintaining kitchen cleanliness
  • Responsible for managing the staff, making sure that concerns are addressed on timely basis and that all staff is following policies and procedures for both the FOH and BOH
  • Ensures responsible alcoholic beverage service to our guests
  • Walks building and grounds individually and collectively to ensure optimal presentation of the Big Tree Inn at all times
  • Maintains a professional and positive image at all times
  • Acts as Manager on duty in the absence of the General Manager; oversees kitchen staff in the absence of the Executive Chef
  • Manages the food and beverage provision for functions and events
  • Supervising catering and wait staff at functions
  • Planning menus in consultation with chefs
  • Recruiting and training permanent and casual staff
  • Organizing, leading and motivating the catering team
  • Budgeting and establishing financial targets and forecasting
  • Monitoring the quality of the product and service provided
  • Managing payroll and monitoring spending levels
  • Maintaining stock levels and ordering new supplies as required
  • Negotiating contracts with customers, assessing their requirement and ensuring they are satisfied with the service delivered
  • Ensuring compliance with all fire, licensing, and employment regulations
  • Maximizing sales and meeting profit and financial expectations
  • Planning new promotions and initiatives, and contributing to business development
  • Keeping abreast of trends and developments in the industry such as menus or trends in consumer tastes
  • Increase catering revenue by creating and implementing lead generation strategies
  • Networking with guests and the community to maximize leads and referrals
  • Maintaining relationships with previous event hosts
  • Responsible for customer service and positive customer relations
  • Utilizes computer systems
  • Maintains a professional and positive image at all times
  • Returns phone calls/emails and requests for catering menus, etc. in an accurate and timely manner
  • Be aware of industry trends and competitor’s offerings
  • Attends weekly BEO meeting to review upcoming events
  • Uncovers and cultivates new sales opportunities
  • Conducts inside/outside sales calls
  • Prepares BEO’s a minimum of 2 weeks in advance of event and distributes to the operations staff
  • Prepare contracts, proposals and Banquet Event Orders
  • Maintain post event duties log (thank you notes & post event comment cards)
  • Ordering of special request items for events
  • Secures deposits (if required) for events
  • Coordinates verbally and in writing with customers the details of an event

Education/Experience: Minimum – Associate’s degree or equivalent from a two-year college or technical school with 3-5 years of related front of house and back of house experience with management responsibilities.


  • Medical
  • Dental
  • Vision
  • Vacation Time
  • Holidays
  • Sick Time


Posted 12/12/17

SUNY GENESEO: Marketing Director

Title: Marketing Director
Employment Type: Full-Time
Compensation: Based on experience and education
Company: Campus Auxiliary Services (SUNY Geneseo)
Location: 1 College Circle, Geneseo, NY 14454

Summary of Job Description: This strategic level position serves as the “hands-on” chief marketing and communication leader for Campus Auxiliary Services.
The incumbent will be a self-initiator and have the ability to lead a team. The incumbent is responsible for designing, creating, and delivering marketing programs that support the growth and expansion of company products and services. This includes marketing communications, and public relations activities, both external and internal. Oversees development and implementation of support materials and services for Campus Auxiliary Services, the Big Tree Inn and other departments in the area of marketing, communications and public relations. Stays abreast of changes in the marketing environment to best serve the objectives of the company and adjusts plans accordingly. Directs the efforts of the marketing staff and coordinates at the strategic and tactical levels with the other functions of CAS. Responsible for organizing the preparation of presentations using marketing resource materials such as brochures, displays, photographs, reports and social media. Prepares status reports on marketing efforts.
The position coordinates, develops, and implements strategic marketing and communication plans, including advertisement, promotions, and public relations to support the marketing objectives and business goals for Campus Auxiliary Services and the Big Tree Inn.


Marketing, communications and public relations

  • Responsible for creating, implementing and measuring the success of: a comprehensive marketing, communications and public relations program that will enhance the Company’s image and position within the marketplace and the general public, and facilitate internal and external communications
  • Responsible for editorial direction, design, production and distribution of all Company publications
  • Shapes a strategically oriented social media approach that builds interest, goodwill and improved financial outcomes. Creates and oversees all internal/external printed and electronic materials including brochures, web pages, advertisements, promotional materials, press releases, radio spots, social media, and PowerPoint presentations
  • Develop and analyze market research and consumer profiling based on surveys and focus group studies in all areas of CAS to conceptualize, design and implement marketing programs within budget parameters for corporate services and products
  • Partner with appropriate campus personnel to ensure the continuity of SUNY Geneseo’s brand messaging
  • Coordinate media interest in the Company and ensure regular contact with target media and appropriate response to media requests
  • Act as the Company’s representative with the media
  • Coordinate the appearance of all Company print and electronic materials such as letterhead, use of logo, brochures, etc.
  • Develop, coordinate and oversee programs, technical assistance and resource materials to assist chapters in the marketing, communications and positioning of their activities
  • Provide counsel to others on marketing, communications and public relations
  • Oversee and coordinate relevant market research and ensure that insights both qualitative and quantitative are leveraged to achieve business results trends
  • Leads projects as assigned, such as cause-related marketing and special events

Planning and budgeting

  • Responsible for the achievement of marketing/communications/public relations mission, goals and financial objectives. Ensure that evaluation systems are in place related to these goals and objectives and report progress to the Executive Director and Board
  • Develop short and long-term plans and budgets for the marketing/communications/ public relations program and its activities, monitor progress, assure adherence and evaluate performance
  • Recommend short and long-term Company goals and objectives to the Executive Director
  • Develop, implement and monitor systems and procedures necessary for the smooth operation of the marketing/communications/public relations function
  • Keep informed of developments in the fields of marketing, communications and public relations, not-for-profit management and governance, and the specific business of the Company and use this information to help the Company operate with initiative and innovation

Organizational strategy

  • Work with senior staff, other staff and volunteers to: develop and maintain a strategic perspective — based on marketplace and constituent needs and satisfaction – in organizational direction, program and services, and decision-making; and, ensure the overall health and vitality of the Company
  • Help make sure that the Company’s philosophy, mission and vision are pertinent and practiced throughout the company
  • Develop, implement, and manage marketing plans and projects for new and existing products. Analyze market data that exists for all SUNY Geneseo aspirational and competitive peer institutions
  • Develop and coordinate means to seek regular input from the Company’s key constituencies regarding the quality of programs and services and the Company’s relevance
  • Help formulate and administer policies to ensure the integrity of the Company
  • Act as an internal consultant to bring attention and solutions to institutional priorities


  • Maintain a climate that attracts, retains and motivates top quality personnel
  • Recruit, train, appraise, supervise, support, develop, promote and guide qualified personnel
  • Ensure effective management within the marketing, communications and public relations function, with provision for succession
  • Design, support and oversee cross-functional teams throughout the Company
  • Effectively enable staff so they can take action on behalf of the Company by: a) transmitting the Company’s values, vision and direction; b) engaging people in the meaning of the Company; c) respecting and using the skills, expertise, experience and insights of people; d) providing direction and resources, removing barriers and helping develop people’s skills; articulating expectations and clarifying roles and relationships; e) communicating which includes helping people transform information into knowledge and learning; f) encouraging people to question company assumptions and ask strategic questions; ensuring quality decision-making; g) anticipating conflicts and facilitating resolution; h) engaging people in process as well as tasks; encouraging people use their power


At least three years relevant experience in planning, development, execution, and measurement of marketing plans ideally within the service/restaurant/hospitality industry. BS/BA in Marketing or related field. Must be Social Media Savvy with regard to content development and analytics and have extensive experience with defining a company’s online presence through relevant social media platforms.

Additional required qualifications:

  • Demonstrated experience in the development, execution and measurement of marketing, communication and public relations activities
  • Highly skilled and effective with the ability to manage multiple projects from creation to execution
  • Experienced in graphic and web design. Preferred proficient in Adobe Creative Suite – InDesign, Photoshop, Illustrator, and comfortable learning new programs
  • Strong creative, strategic, analytical, organizational and personal sales skills. Experience developing and managing budgets, and hiring, training, developing, supervising and appraising personnel
  • Demonstrated successful experience writing press releases, making presentations and negotiating with media
  • Commitment to working with shared leadership and in cross-functional teams. Ability to manage multiple projects at a time


  • Retirement Plan with company match
  • Medical
  • Dental
  • Life Insurance
  • Vision
  • Vacation Time
  • Holidays
  • Sick Time
  • Personal Time
  • Employee Discount Program
  • Uniform


Posted 12/4/17

SUNY COBLESKILL: CobyCard Office Coordinator

Job Title: CobyCard Office Coordinator
Department: SUNY Cobleskill Auxiliary Services, Inc.
Reports to: Lead Accountant
Classification: Exempt/Salaried

Summary: Under the direct supervision of the Lead Accountant of SUNY CAS, Inc., this person is responsible for maintaining customer contacts and databases, working with various college departments, card/meal plan changes, maintaining the reporting of information and other office and communication duties. This person works without continuous supervision, uses their own judgement to resolve problems and makes certain decisions in the absence of the Lead Accountant of SUNY CAS, Inc.

Essential Duties and Responsibilities

  1. Campus Card ID System
    • Customer Service to our campus community: students, faculty, staff and visitors
    • Maintains Campus Card/ID System
    • Coordinates meal plan billing with Registrar/Student Accounts
    • Maintains working relationships with ID Card production vendors and SUNY CAS, Inc.’s Marketing Dept
    • Processes meal plans, refunds, and declining balances in ID System and Banner
    • Maintains a working relationship with campus offices necessary to the functions of the ID Access System
    • Coordinates carding events with other college offices
    • Plans, staffs, oversees, and carries out carding events at beginning of each semester. Recruits and trains employees involved in these functions
    • Maintains daily system back-up
    • As appropriate, keeps abreast of ID system upgrades and product changes
    • Produces reports from the ID system, as requested by management, as well as those necessary for the
      day-to-day reporting of all operations
    • Works with CAS and campus IT to provide technical support for all CAS operating areas and managers
    • Reconciles declining balance accounts, campus dollars, meal plans and flex point programs
    • Work with CAS Marketing Department to maintain ID portion of website, on-line forms, and on-line store
  2. Office and Clerical Responsibilities
    • Provide great customer service to the campus community
    • Handles office correspondence as required, as requested by management
    • Oversees the coordination of all printed materials related to CobyCard and meal plans to the timeframe
      for which they are applicable. Works with Marketing Director and staff
    • Responsible for all supplies necessary for the operation of the ID system
  3. Other Duties as Assigned

Qualification Requirements

  1. Education and/or Experience
    • Two years of college or higher education with a concentration in Business, as well as courses in Accounting and Information Technology. Preferred experience in a campus setting
  2. Knowledge / Skills
    • Proficient in Excel
    • Experience should include, but is not limited to, customer service, ability to use judgement and make decisions
    • Advance knowledge of operating systems and databases, specifically Blackboard and Banner
    • Accounting, attention to detail and ability to troubleshoot
  3. Accountability
    • Performance is evaluated on the achievement of specific financial and non-financial goals such as timely distribution of reports, ability to maintain up-to-date records, and distribute information, as required
    • Performance is also evaluated on the demonstration of skill levels in areas such as customer service, communication, cooperation and coordination with supervisory personnel in all areas and the Executive Director. Must be able to effectively work with student customers

Physical Demands

  • Sitting, standing, and use of computers for long periods of time
  • Repetitive Motion
  • Lifting up to 50 lbs
  • Terms of Employment: 52 weeks, with some weekend work for Accepted Student Days and Open Houses. Some travel to conferences may be required pertinent to this job description. Excellent Benefit Package available, which includes health, life insurance, retirement, sick leave and vacation.

    Annual Salary: $37,000 – $42,000

    Office Hours: Monday through Friday, campus hours. Schedule will be as determined by mutual agreement and may be subject to change to meet the needs of the operation.

    Cover letter, resume and letters of reference may be submitted to or through the SUNY Cobleskill website under current openings or you may click on this link:

    This job description is not all inclusive. Other duties and responsibilities may be required. In support of the Americans with Disabilities Act, this job description lists only those responsibilities and qualifications deemed essential to the position. CAS is an Equal Opportunity Employer.

    Posted 5/23/17

    MONROE COMMUNITY COLLEGE: Assistant Director of Housing & Residence Life

    Primary Responsibilities: The Assistant Director of Housing and Residence Life has the shared responsibility for residence hall programming, technology management, fiscal management and staffing. The Assistant Director of Housing and Residence Life will assist in the development and maintenance of the residence life environment in the residence halls that promotes an exceptional living/learning experience for the residential population.

    Specific Responsibilities:

    • Directly supervise Graduate Assistant and assist with the supervision of four Resident Directors
    • Work with GA to coordinate larger scale departmental programs
    • Assist with the oversight of the Housing and Residence Life conduct process utilizing the Maxient conduct software and adjudicating cases
    • Oversee departmental programming efforts for RA staff and RD staff
    • Assist in the coordination of residence hall staff recruitment, selection and training
    • Serve with Director in on call emergency rotation for consultation with Resident Director staff
    • Serve on the Student Services Behavioral Consultation Team to address, manage, and support high risk students
    • Plan and implement annual orientation/opening weekend program for first year and transfer students
    • Oversee all operations for summer conferencing, including contract management, service coordination, building preparation and summer placement
    • Manage residence hall operations including key management, card access coordination, and building condition reports
    • Serve as a liaison between the Residence Life staff and other on and off campus resources with respect to student development programs
    • Participate in division-wide and campus-wide committees
    • Comply with all local, state and federal requirements
    • Work evening and weekend hours, as requested
    • Assume additional responsibilities as assigned by the Director of Housing and Residence Life or his/her designee

    Required Qualifications:
    A Master’s Degree in Student Personnel, or related field and a minimum of three years
    professional work experience in residence life, including experience in aspects of housing operation:

    • Crisis management
    • Human resources/supervision
    • Information technology
    • Residential education
    • Student behavior
    • Strong interpersonal and communication skills with proven ability to provide exceptional customer service to a wide variety of customers
    • Strong team player

    Preferred Qualifications:

    • Residence hall administrative experience
    • Experience with management software for housing and/or student conduct
    • Ability to work successfully with students, parents, the general public and other college departments
    • Ability to manage budgets
    • Demonstrated skills in problem solving and mediation for diverse populations

    In order to be fully considered, please provide cover letter, resume, unofficial transcripts, personal philosophy statement regarding the role of the community college and list of 3 professional references with contact information by 6/9/17 to Virginia Geer-Mentry via email at Official transcripts will be required at time of employment.